Privacy Policy
This privacy notice explains how Gynaecology and Menopause Specialists collects, uses, and manages personal data related to users (“you”) of our website www.gynacare.co.uk (“Website”), our software MidexPRO (“Software/System”), and any services accessible through the MidexPRO system.
We may update this policy periodically, and if any significant changes are made, we will notify you accordingly. You will have the opportunity to review these changes. By continuing to use our products and services after receiving such notifications, your personal data will be processed according to the updated policy.
1- Who Are We?
Gynaecology and Menopause Specialists provide online video consultations and tailored treatment plans for women across the UK dealing with menopause-related conditions. Our services eliminate the need for travel, making care more accessible and cost-effective.
As experts in this field, we equip women with the latest, unbiased information on available treatment options, empowering them to make well-informed healthcare decisions.
If you have any questions about how we process your information, please contact our Data Protection Officer, Dr Samina Javaid:
• Post: Gynaecology and Menopause Specialists, Data Protection Officer, 111 Uttoxeter New Road, Derby, DE22 3NL.
• Email: drsamina@javaid.co.uk
• Phone: 07780 698989
• What Personal Data Do We Collect?
2- Personal Information
When you register with us, you provide personal details such as:
• Full name
• Date of birth
• Residential address
• Email address
• A recent photograph (for identification during online consultations)
You are responsible for ensuring the accuracy of this information.
3- Health & Medical Data
We primarily collect health-related data, including:
• Symptoms, treatments, and medications
• Details of consultations and procedures
• Interactions with our digital services (which may be shared with our doctors to enhance your healthcare experience)
4- How Do We Use Your Personal Data?
We process your personal data to:
• Deliver the services you request as per our agreement with you
• Communicate with you regarding service availability or order-related queries
• Maintain accurate records
• With your consent, send you information about products or services that may interest you (you can opt out at any time)
• Inform you about updates or changes to our services
Additionally, for safety, compliance, and regulatory reasons, we may audit consultations and other interactions with our services. Any such audit will be conducted with strict confidentiality and data security measures in place.
5- We may also use your data for:
• Internal operations such as troubleshooting, data analysis, research, and measuring service effectiveness
• Business improvements, including optimising our services and introducing new features
• Legal compliance, fraud detection, and enforcement of rights
In specific circumstances, we may need your explicit consent before processing certain types of personal data. Additionally, we may be required by law to process your data or do so in order to protect your vital interests. In exceptional cases, public interest may override your confidentiality rights.
6- Where Do We Obtain Your Personal Data From?
Most of the personal data we collect comes directly from you. However, in some instances, we may obtain information from:
• Relatives
• General practitioners (GPs) or healthcare professionals
• Medical test results, such as blood tests, mammograms, or pelvic ultrasounds
Whenever we collect personal data from other sources, we will inform you accordingly.
7- Who Do We Share Your Personal Data With?
We may need to share your information with:
• Health authorities, NHS Trusts, and ambulance services
• Legal authorities, if required by law
• Other healthcare providers, social services, local authorities, or private healthcare providers (with your consent and under strict sharing protocols)
8- Financial Information
• All credit or debit card payments are processed securely by a third-party payment processor. We do not store your payment details.
9- How Long Do We Retain Your Data?
• Your medical records are retained in accordance with the Records Management Code of Practice for Health and Social Care 2016. More details are available at GOV.UK
10- Data Storage & Security
We do not store personal data on our website. Instead, all health and personal information, including medication and diagnostic data, is securely stored on highly protected servers.
• Our servers meet the highest security certification standards, similar to those used by banks and government institutions.
• Data is continuously replicated across secure centers for immediate backup and recovery.
• All transferred data is fully encrypted (256-bit encryption) using Secure Sockets Layer (SSL) technology—the same system used for online banking.
11- Website Privacy Policy
What Information Do We Collect?
Information You Provide Voluntarily
When interacting with our website, you may provide personal details such as:
• Your name and email address (e.g., when submitting forms, commenting, or subscribing to newsletters)
Automatically Collected Data
We also collect technical information such as:
• Your IP address
• Browser type and operating system
• Pages visited, referring websites, and access timestamps
• Actions taken on the website (e.g., clicked links)
12- Cookies Policy
Our website uses cookies to:
• Store visitor preferences
• Customise content based on browsing activity
• Improve user experience
You can disable cookies via your browser settings, but doing so may limit certain functionalities of our website.
13- How We Use Your Data
We use collected data to:
• Operate and maintain the website
• Send promotional materials (with opt-out options available)
• Respond to comments and inquiries
• Track and analyse website performance
• Prevent fraudulent or unauthorised activities
14- Third-Party Services
We may share your data with third-party service providers, including:
• Google Analytics, which tracks website usage without collecting personal data.
15- Anonymous Data
We may aggregate data in an anonymous format for marketing, analytics, or advertising purposes. This ensures individual users cannot be identified.
16- Advertising & Retargeting
We may use retargeting tools (such as Google, Facebook, or Instagram ads) to show relevant ads based on past website visits.
17- Newsletters
If you subscribe to our newsletter, we may track interactions (e.g., email opens, clicked links) to tailor future content to your interests.
18- Your Rights Under EU General Data Protection Regulation (GDPR) & UK Data Protection Act (DPA)
You have the right to:
• Withdraw consent at any time (where processing is based on consent)
• Request a copy of the personal data we hold about you
• Request corrections or deletion of your data (subject to medical record retention laws)
• Restrict or object to data processing
• Request data portability
For more information, you can contact the UK Information Commissioner’s Office (ICO) at ico.org.uk
